Global Help Center
We’re intentionally limiting access to ensure an exclusive focused experience. Every invitation is reviewed to maintain the quality of our service.
Not at the moment. At this time, access is being offered selectively to ensure we can provide a smooth, high-quality experience during this early phase. This approach helps us manage growth responsibly while delivering value to every approved member.
Requests may be approved instantly and in some cases requests are reviewed within 24–48 hours. You’ll receive an email notification as soon as your access is approved or if we require any additional information.
You’ll receive a confirmation that your request is under review. Once approved, you’ll get immediate login access to the features and content included in your selected plan.
In some cases, we may ask for additional information or suggest reapplying when more slots open.
You’ll get full access to the plan you select. It’s the same experience our future paid users will receive.
Yes, absolutely. You can choose to upgrade at any point during your access period for uninterrupted access and additional features (where applicable).
Your Satisfaction. Our Promise.
Your satisfaction is our top priority. We stand behind everything we create completely, unconditionally, and without hesitation.
If, for any reason, you’re not fully satisfied within 14 days of making your purchase, simply reach out to our Customer Support Team. We’ll refund 100% of your purchase.
For complete details regarding cancellations, eligibility, and exclusions, please refer to our Full Cancellation & Refund Policy.
Important: To maintain fairness and prevent misuse, our refund policy does not apply to bulk or high-volume orders made for resale, redistribution, or fraudulent intent. Each refund request is subject to verification, and we reserve the right to decline fraudulent transactions and modify our plans terms and pricing at any time. By continuing to use our service, you accept any such modifications.
If you need assistance with your account, services, or have any general inquiries, our dedicated support team is here to help. We strive to respond to all queries as quickly as possible, typically within 7-10 business days.
To ensure a faster and more accurate response, please include the following information in your message:
Your account name (if available)
Your registered mailing address
A detailed description of your issue or request
Support Hours:
Monday to Friday: 10:00 AM – 6:00 PM IST
Closed on: Saturday & Sunday (Weekend and holiday inquiries will be addressed on the next business day)
Email: support@getitmax.com
Response Time: Within 24–48 business hours.